A message from us about Covid-19
Ardiel Animal Hospital/Balsam Veterinary Office recognizes the seriousness of COVID-19 and the effect it has on our community. Keeping this in mind, we also acknowledge that our patients will still require veterinary attention during this difficult time. On April 4, 2020, the Province of Ontario mandated further restrictions and modifications to the list of Essential Services. While veterinary services are still considered essential, we are now restricted to providing URGENT CARE only. This means we can no longer provide any grooming, boarding, or day care services. We cannot perform regular check ups and annual vaccinations except under special circumstances. Elective surgeries and dentistry will no longer be performed.
That being said, we are still here for you and your pet. We are using telemedicine as much as possible to triage cases and to minimize the need for you to leave your home. If your pet is ill or injured please call the hospital. If you wish to schedule a non-urgent telemedicine consultation please click the link on our webiste to register and select a time.
The hospital will remain open but our hours have changed.
The Ardiel Animal Hospital will be open:
Monday, Wednesday, Thursday and Friday 8 AM to 2 PM,
Tuesdays 8 AM to 5 PM,
Closed Saturdays and Sundays.
The Balsam Veterinary Office is open:
Monday, Tuesday,Thursday and Friday from 8 AM to 1PM,
Closed Wednesdays, Saturdays and Sundays.
The doors will remain locked.
- We will still dispense medications and foods. Please call ahead to place your order and prepay over the phone using credit card. Upon arrival call us and we will place your items outside for you.
- If your pet needs to come to the hospital, we will ask only one person deliver the pet. You will not be permitted to enter the facility. Place your pet in the carrier outside and return to your car. Disinfect your hands. We will collect your pet, perform the necessary procedures, then the Dr will call you to discuss.
- Our team is compliant with medical standard practices for hand washing, disinfecting the premises and the prevention of disease spread.
We all have loved ones in the vulnerable category, so every effort must be made to reduce the potential spread of COVID-19 so that the health service is not overwhelmed with more cases over the coming weeks. We are available to provide your urgent veterinary needs throughout this trying period and make sure your pets remain healthy.
Most important of all, stay home, practice social distancing and wash your hands regularly.
The doctors and staff, Ardiel Animal Hospital and Balsam Veterinary Office